Our Insights in Media
EDI still remains complex and implementing EDI integration is a long & difficult exercise. To make things worse, the EDI industry is notorious for bad support. We founded Zenbridge with two core principles. One - to be the platform that has the shortest go-live time. Two - to have a support system that has the mantra do whatever it takes. Our mission is to make integration easier, faster, and more cost-effective.
We wanted our core technology to completely open - handle any EDI standard and connect to any ERP or software system. And the fact that we are there is a testimony to our engineering team. Very few companies offer API interfaces for EDI. It's a relatively new concept, and we are proud to be the only player in the market with API for two of the most widely used EDI standards - X12 and EDIFACT. In addition, we support GS1 XML and CSV.
What's the value here for the customer? - You can use Zenbridge without worrying whether you can handle the diversity in your trading partner's EDI requirements and the diverse ERP ecosystem that exists out there.
We think customer support will make or break us. Sure this applies to any business, but particularly for EDI, it's absolutely critical. Because when an EDI breaks, operations could halt, causing a bullwhip effect across the supply chain and causing financial & reputational damages. It's astonishing traditional EDI players take this lightly. This is something we want to fix and is an opportunity window for us to beat even our much larger competitors.
When it comes to Support, our guiding principle is simple - Do whatever it takes to get you up and running in production. We get our hands dirty. No matter which pricing plan you belong to - you don't deserve a broken Supply chain. That's why every pricing plan has 24X7 support, an exclusive delivery manager, and unlimited developer support hours. Why are we so good? Because it's in our best interest to get you up and running.
We have always found our competitor's EDI pricing complex. It's complicated because there are hidden charges, no matter the claim. Sure, we would like to be cheaper than them, but one thing we want to have is easy-to-read pricing.
What we have is a tiered pricing model for the platform. Just two parameters are considered: Transaction volume, Number of trading partners. You can use your in-house API developers to perform the integration. On the other hand, if you want us to perform the integration(Fully managed services), we charge a flat fee of $200/doc. There's no one-time setup fee or no complex support package. A couple of additional notes (1) You pay monthly and can opt out anytime. There's no yearly commitment. (2) we still managed to have the cheapest pricing in the market. If you loved our pricing, you are going to love our Support package even more.
Focus on your core business while Zenbridge handles all your EDI needs. An exclusive delivery manager will be your single point of contact, guiding you through the platform, configuration, partner management, end-to-end testing, and go-live. We ensure a seamless, comprehensive EDI experience from start to finish.
Largely the voice of our customers and our entrepreneurial instincts drive our feature prioritization. Our customers are our biggest cheerleaders. We constantly engage with all our customers to understand their product experience.
We employ a high availability setup for our application servers, databases & storage devices that guarantees 99.9% uptime. We also guarantee “at-least once delivery” of EDI transactions. Files are stored in Geo-zone-redundant storages which have automatic failover support to the secondary zone.
Meet the team behind Zenbridge. We’re a group of professional people who care deeply about making innovative software with entrepreneurial mindset.
.0511a383.svg)
We use Zenbridge as middleware for the end-to-end sales cycle.The customer service and developer resource(s) we have partnered with have been exceptional.27579786.svg){kind=small}
@2025. All rights reserved.
.34c28d47.svg)
