Our dedicated team is here to help you
“Do whatever it takes” is our principle when it comes to EDI support. Zenbridge’s team ensures that you receive exceptional service and support. We are here for you.
If you are looking to register a support ticket, please reach us over chat, email, or phone to connect with our support team. Choose a channel that is convenient for you. We are here 24x7 and will respond back ASAP.
Sales & demo
If you are interested in Zenbridge and would like to see a demo of our product, please schedule a demo/meeting using this link.
Got any questions or feedback on things other than support & sales? Reach out to use by filling out this form. We should get back to you ASAP.Submit your queries
Meet our Delivery managers
As an EDI specialist, my focus is on streamlining and automating EDI processes. I work closely with our customers to develop EDI solutions that improve accuracy, efficiency, and visibility throughout the supply chain.
Rubini Priya,Head of Product
My experience with various customers has taught me the importance of clear communication and standardized processes. By developing clear workflows and defining standards for data exchange, we can eliminate errors and improve efficiency throughout the supply chain.
As an EDI analyst, my role is to identify and troubleshoot any issues that arise within the EDI process. This includes monitoring transactions, analyzing data, and working with cross-functional teams to resolve any problems that impact our trading partner relationships.
As an account manager, I work closely with our EDI team to ensure that our customers have a seamless experience when exchanging data. This includes providing personalized training and support, as well as monitoring performance and proactively addressing any issues that arise.
EDI plays a critical role in our business, and as a market analyst, I am responsible for ensuring that our EDI systems are living up to customer expectations and solving real-world problems. This includes overseeing system upgrades, feedback on features, hearing out our customers and their experience with our system.
Shivam,EDI Market Analyst
Your own EDI expert & project manager - A long lasting relationship
No matter which pricing plan you belong to, Zenbridge offers exclusive Delivery manager
Single point of contact
Avoid dealing with multiple representatives. Your delivery manager acts as the single point of contact answering all your queries. You receive consistent communication and tailored solutions from your single point of contact.
Product & EDI expertise
Zenbridge’s delivery managers provide guidance to you and your team on our product, suggest solutions to your EDI problems.
Issue resolution & monitoring
Our Delivery managers along with their support team monitor your EDI transactions and alert you and your trading partners in case of issues with resolutions.
End to end trading partner management
kick-off & Communication
Zenbridge takes care of initiating the project, establishing connectivity with your trading partner & handles all subsequent communications.
Zenbridge engages with your trading partners to collect EDI specifications and all other requirements on the project.
Zenbridge produces test cases and engages with your trading partner to perform end to end testing across several use cases ensuring a stable environment for the go-live.
We ensure a smooth production move and monitor your project after the production move. We communicate any issues or non-compliant EDI transactions to your trading partner.
Unlimited training and developer support
EDI crash course
Our developers give you a crash course on the fundamentals of EDI and the integrtion process.
Product & API walkthroughs
Our developers provide your team with a walkthrough of the Zenbridge platform & API. This is not limited to a single session. Zenbridge provides unlimited training & developer support. Our mission is to ensure you go live.